If your heat pump runs all the time it may or may not be normal depending on a couple of factors. For example if the heat pump is meeting your temperature setting and the external temperature is less than 30 degrees then your heat pump system is likely functioning properly.
Protect your HVAC Heating and Air Conditioning equipment and their warranties. There are certain things every homeowner should know. How long is the warranty coverage? What does it specifically cover? How you avail yourself of the protection. Is it limited and if so, how limited?
HVAC Warranties are very important and valuable to you. They can save you a lot of expense over the years.